HOW TO SEND US YOUR TEXT?
The words you wish to have imprinted on the handbag may be a precious letter you hold dear… a favorite poem or quote, or a message to the recipient, if the bag is meant as a gift. Whichever you choose, the words will be printed on one side of the bag’s lining, as shown in the item description pictures.
 

Your personalized text may be handwritten or typed:

・ Typed - Enter your text in designated box and proceed to checkout. 

・Handwritten (on plain, unlined paper): After completing your purchase, scan and send your text as a PDF file to contact@fontemhandbags.com with your name and order number. Please use a high-quality scan.

 

*Coloring: We recommend using black ink for best results. Bright colors will not come out in the printing process, therefore, if necessary, we will adjust the color of your scanned text to make it more visible on the item. 

 

TEXT DIMENSIONS AND APPEARANCE IN BAG
Your personalized text will appear on one side of the lining, inside the Emily clutch. Maximum letter size inside clutch: 7.4"W x 3.5"H.
* Please note that your letters may be slightly adjusted and resized in order to fit your chosen bag.

PAYMENT POLICY

We accept all major credit cards.

 

TAXES

Fontem follows all applicable taxing regulations for the areas were we do business.

Each of the 50 US States has established state tax regulations. Taxes will be charged according to the shipping address of your order.

Currently, Sales Tax will only be applied to orders shipped to California, and will be added to the order total at checkout.

 

PRODUCTION TIME

All Fontém handbags are Hand-Crafted in USA, from Italian made leather, lining and metal accessories only.
Current production time is up to two weeks. Each item is specially handmade to order – we believe you’ll find it well worth the wait!
* Production begins after order has been finalized. If any changes are made after order has been submitted, production time will be counted from after finalization and confirmation of all changes.
** Order arrival time = production time + shipping time. See below for expected shipping times of various delivery options.

SHIPPING WITHIN THE USA
We currently offer shipping inside the USA only.All items are shipped via Fedex or UPS ground shipping, to the address you provide upon checkout. Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. Deliveries can be expected to arrive within 1-5 business days from the time of shipment.​

Sales of personalized items are final and cannot be exchanged or returned, as they have been made specifically for you. 
If for any reason, your purchase does not match your expectations, please contact us, and we will do our best to solve any dissatisfaction. 
Items that are not personalized may be returned within 10 days from time of receipt, unused and undamaged, for a full refund. Refunds will be issued after we receive the item and ensure that its condition is the same as when it left the Studio.

Fontem does not provide return shipping labels and shipping charges for returned item(s) are the client’s responsibility. We recommend shipping returned merchandise via FedEx or UPS for tracking purposes. Please be sure to request adequate insurance to cover the shipment.

 

CANCELLATION
Order cancellations are accepted within 24 hours and will be refunded within 5-7 business days.
Order cancellations after 24 hours will not be accepted.